FAQ's

We charge a flat rate per hour of service depending on which service you need. We will clarify with you before your care starts how much your services will cost to ensure that there is no confusion.

Absolutely outside of office hours our office team operates an emergency on call service for use by existing service users and care workers only.

Of course, our service user’s needs change all the time. We work closely with service users and their families to provide the care that is right for you. This could mean changing duty times, increasing or decreasing the amount of care required and changing the service given all together.

If your regular care worker is sick/has an emergency or is on holiday. We will certainly supply a highly qualified alternative care worker who has visited you before and already knows you, that can pick up where your regular care worker left off. In the case that we would need to send you a new care worker, before sending them we will contact you to let you know that someone new is visiting and to tell you a little about them.

The best way to solve this is to have a key-safe fitted to the outside of your property. This allows your care workers that will be told the combination code to let themselves in when they arrive.

You will receive an invoice from Daisy Healthcare Services Ltd and pay us directly. All of the support workers /caregivers  at Daisy Healthcare Services Ltd are employees of Daisy Healthcare Services Ltd, so we will pay them taking care of all the taxes and insurances.